FSC Franchise CO - Case Study

ABOUT

FSC Franchise Co.

With a portfolio of nearly 200 locations and brands including Beef ‘ O’ Bradys and The Brass Tap, FSC Franchise Co. provides local hubs for their community and turn-key support for their franchise operators.

THE

Challenge

Franchise operators were previously struggling to effectively launch and manage their locations on the multiple DSPs utilized by FSC Franchise Co. Managing delivery orders via multiple tablets was leading to menu errors, order delays/errors, and required extra staff members to manage effectively.

Key Benefits

Faster Delivery Times & Reduced Order Errors

With ItsaCheckmate, the IT team at FSC is able to manage the menus for multiple online ordering platforms including DoorDash, GrubHub, UberEats, ASAP, and Bite Squad for all of their locations in a fraction of the time. Orders received from any of their delivery platforms are now automatically formatted into their standard ticket format and pushed into their Toast POS in real time. This has resulted in faster order processing times and the removal of a primary source of order errors that came from staff manually re-keying in orders received via delivery tablets into their Toast POS.

Multi-Platform & Location Menu Management

Instead of having to log in to multiple platforms to make updates to their digital menus on each individual platform, the FSC Franchise Co. team can now easily manage all of their menus from one place. Any menu items made are now automatically synced with all of their online ordering platforms, which significantly cut their IT department's labor costs and menu errors.

Increased Sales

By streamlining the process of onboarding new ordering platforms, individual locations are able to get their digital sales channels up faster and manage them more efficiently - Which has led to a continuous increase in off-premise sales.

Key Benefits

5x reduction in IT staffing hours to manage their brand's digital menus

Over 100K digital orders processed via ItsaCheckmate

Rapid onboarding of locations - Onboarded stores are able to quickly scale the number of DSP utilized, accelerating each franchise operator's path to successful off-premise sales

Dedicated account manager: 1-on-1 support provides a single source solution if there is ever an issue

Summary

FSC Franchise Co is continuing to onboard new locations to IACM, expanding its ability to streamline, automate, and scale its off-premise sales. By utilizing ItsaCheckmate, they have reduced their labor costs and order errors, grown off-premise sales, and reduced delivery times.

Thrilled with the results gained, FSC Franchise Co. is looking to expand beyond ItsaCheckmate’s core solution by adding additional features to their plan including Reconcile and Open Tender.

Having a system that we don’t constantly have to interact with and just works seamlessly day-to-day is invaluable all the way from the IT department to the customer level. Our department manages numerous systems for our franchise operators. It's a huge benefit having one like ItsaCheckmate, which never has issues - It just works

Jason Saposnik

VP of Information Technology
at FSC Franchise Co.

ItsaCheckmates portal is very easy to use - Its GUI is easy to navigate and we can complete functions without challenge. On the rare cases we’ve needed help, our dedicated rep provides quick assistance

Brian Coughlin

Restaurant Systems Specialist
at FSC Franchise Co.

About ItsaCheckmate

ItsaCheckmate allows restaurants to focus on what matters: serving up delicious food and delightful dining experiences. With ItsaCheckmate, operators can toss the delivery tablets in a drawer and control their online orders and menus straight from their POS - updating everything from item availability to pricing - resulting in higher profits, reduced order errors, and happier staff and customers.

ItsaCheckmate proudly works with 20,000+ global restaurant locations, b50+ POS systems, and 100+ ordering platforms including UberEats, DoorDash, Grubhub, and many more. Getting started is simple and free - we take care of all the heavy lifting and will have you up and running in about a week followed by a 14-day free trial.

ItsaCheckmate is a flat $100/mo per location for unlimited integrations with no transaction or other hidden fees.

Start Your Complimentary Risk-Free Trial Today

ITSACHECKMATE

CASE STUDY

FSC Franchise Co.

ABOUT

FSC Franchise Co.

THE

Challenge