

Successfully launched 8 new virtual concepts in 18 months
Happy Chicks is a pioneering restaurant reimagining chicken dishes. They have curated a cheerful and cozy ambiance through dynamic decor and music, offering diverse chicken creations that invite individuals and families to relish imaginative and delicious meals.
In addition to its primary chicken concept, Happy Chicks boasts multiple virtual brands alongside its brick-and-mortar locations. These new concepts allowed Happy Chicks to expand its offerings to include burgers, health-focused options, and more.
Happy Chicks had ongoing problems managing their online menus and orders, making it hard to grow. The brand initially used another POS integration company but struggled with connectivity issues, resulting in inaccurate sales tracking that hampered its ability to grow.
Looking to enhance their digital infrastructure, Happy Chicks explored alternative solutions that could help them reliably scale. Ultimately, they chose ItsaCheckmate for its feature-rich product offerings, enterprise-grade infrastructure, and 24/7 customer support.
After onboarding was complete, Happy Chicks introduced eight new virtual concepts in just eighteen months. Their team was able to leverage ItsaCheckmate's real-time insights to quickly pinpoint issues and address them before they had an impact on the business. This improved operational efficiency and customer satisfaction.
One of the standout benefits of ItsaCheckmate is its proactive approach to IT issues. If a third-party delivery provider experiences downtime, the platform promptly notifies Happy Chicks, providing an estimated duration of the downtime and offering solutions to mitigate the impact. This feature enables the brand to swiftly address disruptions and maintain seamless operations.
Happy Chicks has significantly grown digital sales while maintaining the same great experience customers expect. The ability to detect and act on IT issues, coupled with its outstanding customer support, had a tangible impact on the brand's success.
ItsaCheckmate's user-friendly interface and streamlined onboarding process have contributed to a hassle-free experience, supporting Happy Chicks' growth in the competitive restaurant industry segment.
"The ItsaCheckmate portal is truly remarkable. Technical issues are a rarity, but when they arise, I am instantly alerted and provided with a comprehensive understanding of the problem. The responsiveness of ItsaCheckmate's support team is unparalleled; they quickly grasp and resolve any issue. Their user-friendliness extends to even those who are not tech-savvy like myself. The onboarding process was seamless, and their technical support is exceptional."
ItsaCheckmate is a restaurant technology platform that enables brands of all sizes to scale their online ordering programs. Brands can build their first- and third-party ordering systems, tap into smarter analytics to improve operations, streamline bookkeeping to protect profits, and expand their reach via a marketplace of over 130 partner integrations. Beyond the platform, ItsaCheckmate provides 24/7 support and a dedicated team of experts to help restaurants whenever they need it. Nearly 2,500 restaurant brands use ItsaCheckmate to drive sales, streamline operations, reduce errors, and improve the customer experience.