Case Study

Tarka Indian Kitchen

A unified digital ordering experience helps improve same-store sales and customer satisfaction

43% lift in restaurant sales post-launch

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About

Founded in 2009, Tarka Indian Kitchen serves fresh and tasty Indian food quickly and at good prices. They wanted to create a friendly, modern spot where customers could enjoy a nice meal on the patio or easily grab takeout using their online ordering system. Beyond the food, their team is committed to being as eco-friendly as possible.

Challenge

In 2018, Tarka Indian Kitchen was inundated with online orders strewn across a mess of tablets connected to each delivery provider. They needed a solution to eliminate tablets in their restaurants and the manual order entry slowing down their operations. Their team discovered ItsaCheckmate and implemented their Menu Management solution later that year. To streamline digital operations further, Tarka Indian Kitchen has started implementing Open Tender to replace their existing first-party ordering site with a fully customized experience for customers.

With both first- and third-party ordering on one platform, managing digital orders is much easier. Beyond the technical improvements, ItsaCheckmate's 24/7 support offers peace of mind and fast problem resolution when they need it most.

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43%

increase in AUV per store

70%

of locations have a 4.8+ rating
on delivery apps

70%

of orders are now digital

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Results

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Direct integrations with the POS and delivery providers eliminated manual order entry errors and missed orders

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Ability to schedule prep times in advance for each location based on its needs

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Unified digital ordering program on one platform

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Reduced labor and rent costs thanks to smaller restaurant footprints

 

Working with ItsaCheckmate and growing together has been an amazing experience, and we are looking forward to building on that partnership with the first-party ordering solution they have recently acquired and developed. Having a seat at the table with key decision makers as they develop their roadmap was extremely important to us, and we continue to feel like true partners on their journey and ours.

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Tinku Saini
Founder & CEO
About Us

ItsaCheckmate is a restaurant technology platform that enables brands of all sizes to scale their online ordering programs. Brands can build their first- and third-party ordering systems, tap into smarter analytics to improve operations, streamline bookkeeping to protect profits, and expand their reach via a marketplace of over 130 partner integrations. Beyond the platform, ItsaCheckmate provides 24/7 support and a dedicated team of experts to help restaurants whenever they need it. Nearly 2,500 restaurant brands use ItsaCheckmate to drive sales, streamline operations, reduce errors, and improve the customer experience.

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